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The client received over 1,000 customer inquiries per day by email and chat. Staff were overwhelmed and response times were too long, leading to dissatisfied customers and lost sales.
We developed a custom AI chatbot using natural language processing. It understands customer questions, including typos, answers common shipping, returns and product questions, routes complex cases to staff and collects feedback after each conversation. The bot integrates directly with the CRM and Zendesk ticket system.
Fully resolved inquiries
Reduced response time
Support cost savings
Higher customer satisfaction
